In speaking with various community groups and members, I am often asked to clarify which number to call when requiring the police.
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The easiest way to differentiate between 000 or 131 444 Policelink, is the question – Is it happening now?
If the crime is happening now, life threatening or there is a likelihood of the suspected offenders in the area, call 000 immediately.
Anytime you would like to report a non-urgent crime or incident, or for general police enquiries, phone Policelink on 131 444.
Some examples of the types of non-urgent incidents you can report by phone include; wilful property damage, stealing offences, break and enters, stolen vehicles and lost property.
Policelink is a division of the Queensland Police Service, introduced in 2010 to assist with delivering professional and timely service to the state of Queensland.
Our contact centre is operational 24 hours a day, 7 days a week.
By phoning 131 444, you will speak with specifically trained Policelink Client Service Officers who can assist you with your non-urgent incident report or your general Queensland Police Service enquiry.
Policelink enhances the services the Queensland Police provides to the State by allowing Police Officers more time to perform operational duties, improving front line response times.
When you contact Policelink, our specifically trained Client Service Officers and Police Technical Advisors will process your non-urgent reports and assist with any of your general Police enquiries.
Where appropriate, Policelink staff may issue you with a crime report number for insurance purposes or for follow up enquiries.
When you phone Policelink you help reduce the number of calls to existing Police Stations, and 000 centres. Your choice of action increases the ability for frontline police to attend more urgent requests for assistance.
Many matters can also be reported online: www.police.qld.gov.au/online/On-Line-Reporting-and-Updates.htm This website also has links to download the free Policelink Smartphone Application.
Another great way to monitor what is going on within our community and with your local Police is by subscribing to www.mypolice.qld.gov.au/MountIsa.
This is a free service, which will update you with many of our local policing activities, crime statistics and investigation outcomes, and community engagement events. Subscribe today.
