A new SHIP is sailing in the North West Hospital and Health Service.
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SHIP is short for the name of a new NWHHS team called the Sustainable Health Improvement Pathways which will work across all service areas to support innovative and improved services ideas to provide exceptional care for patients.
NWHHS said the SHIP program would be one of their most comprehensive operational and community engagement exercises, using public feedback to provide the best possible service to patients and the community.
SHIP Director Tamsyn Cullingford said she was excited to launch the team and identify ways to improve both patient and staff experiences.
"The work that this team does, together with staff from across the health service, will help us to achieve the vision of being Queensland's leading Hospital and Health Service delivering excellence in remote healthcare to our patients," Ms Cullingford said.
"The major focus for us is patient outcomes and experience together with staff experience. We want to ensure our patients are receiving not only excellent high-quality care, but that their experience of the whole health service is good."
The team will look at all areas across the health services from patient services to finance, clinical services to operational, buildings and contracts and NWHHS Chief Executive Dr Karen Murphy said they commissioned it to to identify innovative and efficient ways to provide health services that meets the needs of patients and their families and also supports staff.
"We recognise that, as a healthcare provider for such a large and unique region, we have a responsibility to maximise our contribution to creating social value and ensure that our use of resources is efficient, and provides the best outcomes for our patients and our staff," Dr Murphy said.
Dr Murphy said the SHIP team members had been chosen for their expert and diverse skills.
"Regardless of the specific performance improvement task - whether it's improving patient and staff safety or providing more efficient care - the ultimate success of a project comes down to the team, and their ability to utilise new, effective treatment processes together with community and staff feedback," she said
"It all comes down to ensuring that everyone in the NWHHS has an opportunity to voice their ideas and is committed to the same goal of providing quality health care."
A survey is now available for community and staff to provide feedback and ideas to the SHIP team: https://www.surveymonkey.com/r/NWHHSfeedback
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Derek Barry
Editor of the North West Star Mount Isa since January 2016. Prior to that, an editor at several regional southern Queensland newspapers. Passionate about telling local stories. Comes with a strange accent to due an Irish accident of birth.
Editor of the North West Star Mount Isa since January 2016. Prior to that, an editor at several regional southern Queensland newspapers. Passionate about telling local stories. Comes with a strange accent to due an Irish accident of birth.
